POLICIES

 
 

The Policies listed below have been put in place to help you have the best experience possible. If you still have questions or concerns, don’t hesitate to contact @glambydangnyc – it would be my pleasure to assist you.

1. LASH INTEGRITY - Your natural lash health is my top priority! This means that I will only place extensions that are the appropriate weight and length for your lashes. Many times this is not what you are used to from previous artists. Sometimes we have to choose between long or full. Long AND full is just not everyone’s reality :)! If you demand what you cannot have, I will not be able to provide the serice. As the professional, I also reserve the right to make a new decision during your time with me as a client for what your lashes can handle. Yay happy lashes!

2. CANCELLATION POLICY - 24 HOUR POLICY FOR CANCELLATIONS OR CHANGES: Please understand that when you forget or cancel your appointment without giving enough notice, I miss the opportunity to fill that appointment time, and clients on waitlist miss the opportunity to receive services. Text and email reminders and confirmations are sent out 3 days before your appointment because I know how easy it is to forget an appointment you booked months ago. I understand that sickness and emergencies come up so please let me know in advance. Don’t come sick!!

Since the services are reserved for you personally, a Cancellation fee will apply. If any changes need to be made to your appointment, please notify me at least 24 hours in advance in order to avoid charges. Missed appointments (NO SHOWS) will be charged in full to the credit card were held or your deposit will not go toward your next appointment. Cancelled appointments within the 24-hour window are considered LATE CANCELLATIONS, and you will be charged 50% of the service. Please reschedule or cancel at least 1 day before the beginning of your appointment.

 

3. LATE ARRIVALS - If you arrive more than 15 minutes late, your appointment will be cancelled.

It is required that you have at least 50% of your lashes in order to be considered a “fill”. If you book a fill and show up with less than that, there will be an upcharge of $30 added to the initial fill price. If you are missing too many, you will be charged for a full set.

 

4. CLEAN EYES - Please arrive with squeaky clean lashes. EXTENSIONS WILL NOT ADHERE TO DIRTY LASHES. They will end up falling off the very next day. Or they will fall right back off as I’m applying them and will make your fill impossible.

  • No makeup (foundation, shadow, oils) on: Eyelid, under eyes and temples. Makeup else wear is just fine! Bronze and brow slay away!

  • A lash bath station is in my studio for you if you need to clean them before to your appointment. Please come early if you need to.

5. WASH LASHES DAILY - What happens if you don’t clean every day? You have layers build up that cannot be cleaned off in one day - we will have to reschedule!

  • Buildup of skin/dirt/oils will SUFFOCATE your lashes and they will DIE. They will fall out prematurely and if this continues, if they grow back, they will be weak and frail.

  • If your natural lashes are dying (which can happen very quickly) I will stop all fills and put you on a break. 

  • If you come in with layers of buildup I literally CAN’T fill on you. The lashes I place will fall right back off. I’ll have to cancel your appointment!

  • MEGA LASH CLIENTS: Mega lashes get weighed down MEGA FAST and you will cause damage to your natural lashes before your next fill. Think triple the weight. You must keep these lashes extremely clean or we will switch down to a volume set to preserve the health of your naturals! :)

6. JUST SAY NO - NO GUM. NO CAFFEINE. NO PHONE CALLS. Caffeine causes fluttery eyes and makes lashing not only difficult, but sometimes impossible! Please put your phones on silent as well, you will NOT be able to open your eyes once the service has started and I will not read to you who is calling or messaging you.

  

7. AFTERCARE RULES - I have an entire blog post please please check it out! By booking with me you are agreeing to follow these rules. Quick note. MASCARA - forever ruins extensions, it cannot be washed off and fixed.

8. PRICING/POLICIES - Pricing and policies are subject to change at any time. Please keep yourself updated by checking this section for changes.